Shipping & Conditions

SHIPPING

Each order is carefully packed to protect the ceramics during transport. Shipments include home delivery and insurance whenever this service is available.

If your order arrives damaged, please contact me as soon as possible and send photographs of both the damaged piece and the packaging. I will arrange a replacement with a similar piece, where possible, or issue a refund.

If the outer packaging appears damaged upon delivery, please mention this to the courier and make a note of it when accepting the parcel.

SHIPPING DESTINATIONS

The website currently offers automatic shipping to a limited number of destinations.

If your country or region is not available at checkout please send me a message. I’ll be happy to check the available delivery options and provide you with a shipping quote.

Please note that shipping to the Canary Islands is not available through my online shop. If you would like to place an order, please get in touch first, and I'll be happy to look into the available shipping options and costs.

For deliveries outside the European Union, customs authorities or the shipping company may require additional information from the recipient. Import duties, taxes, or customs charges may also apply and are the responsibility of the recipient.

STUDIO PICKUP

If you live in Málaga or are planning a visit, you can select studio pickup at checkout. I’ll hold your order safely until you collect it.

Please remember that I’m not at the studio every day, so we’ll need to arrange a convenient pickup time in advance. Any extended absences will be announced in the banner at the top of the website and on the Opening Hours page.

DISPATCH TIMES

When I’m in Málaga, orders are usually prepared and dispatched within 2–3 working days.

When I’m away, dispatch may take longer. During extended trips, I’ll publish the relevant dates and available shipping periods in the website banner and on the Opening Hours page.

If you need your order by a particular date, please contact me before placing it so that I can confirm whether the timing is possible.

You can reach me by WhatsApp or phone at +34 606 59 59 97, or by email at pintarroja.art@gmail.com.

RETURNS

I hope you’ll love your ceramics. However, I understand that choosing a handmade piece online can feel different from seeing and holding it in person.

You may contact me within 14 days of receiving your order if you would like to return it. Unless the piece is faulty or arrived damaged, the cost of return shipping is the buyer’s responsibility.

Returned pieces must be unused, securely packed, and sent with appropriate tracking and insurance. The buyer is responsible for the parcel until it reaches me safely.

Please contact me before sending anything back so that we can agree on the return address, timing, and shipping details. As I may occasionally be away from the studio, please do not return an order without arranging it with me first.

Custom-made or personalised pieces may not be eligible for return unless they arrive damaged or faulty.